Expertise, Selection, Value
We are direct sales experts. Our management has a combined experience of over 20 years in direct marketing and consumer goods retail. What does this mean to the customer? We know what works and what doesn't. We only offer products that we have determined are a true value. We have what you want, when you want it, and at prices that are simply unbeatable.
Since our founding in 2005, we have continually conducted market research to ensure we surpass customer expectations in the merchandise we offer. We constantly review our inventory to ensure the merchandise for sale is meeting ever-evolving consumer demands and preferences. Of the millions of items we offer, each is hand-selected with the customer in mind. Our mission is to meet consumer demand in a demanding world.
Best Deals, Best Sales
At smartmartstore.com, you will find a wide variety of merchandise, the breadth and depth of which is rarely found elsewhere. Imagine walking through the doors of a massive retailer that carries merchandise in virtually any category, its enormous showroom filled to the ceiling. Even then, you wouldn't find the incredible selection within each category that we offer here. Whether you're shopping for yourself or looking for a gift for someone special, we have just what you're looking for - at seriously discounted prices.
But we don't stop there. Every day we offer customers an opportunity to save even more with our daily deals on items we have selected for their popularity and value. Since these sale items are offered at extraordinary savings, they can sell out quickly.
Customer Care, Our First Priority
When you're saving so much money on merchandise, you really can't expect much in the way of customer service, right? Unfortunately, many retailers have taken that posture. Our position is the complete opposite. At smartmartstore.com, we realize that we could have all the merchandise in the world for sale, but without satisfied customers it wouldn't matter. We want you to be completely satisfied with your experience, from the moment you select a product to the time it's delivered to your home. Here are some ways we make certain the customer's experience is a positive one:
- A well-organized website with honest descriptions and realistic estimates of delivery time and shipping costs. The delivery times and shipping costs are updated when the item is placed in your cart, so you'll know the exact cost and when to expect it. If the item is on backorder, we'll let you know.
- Step-by-step assistance through the selection and ordering process. A live customer service representative is online to answer any questions you may have: simply click the link and ask your question. If you prefer, you can call us at (215) 563-8111, or use the e-mail link also provided.
- An online order tracker that enables you to check your order status at every step along the way.
- A 60-Day returns policy that makes returning an item easy and shopping worry free.
- A dedicated customer service team that has the desire and the means to make things right, whose first priority is your satisfaction. We want you to feel good about your purchase, and we want you as a return customer. Our unparalleled customer service ensures your satisfaction.
- For detailed order and privacy policies explanation please visit our Policy page