POLICIES

Privacy Policy

Smart Mart LLC. will keep all your information completely private and will not provide information to any third parties. See below for more information.

Freight & Shipping Charge Policy

All items sold by smartmartstore.com have a set shipping charge based on items weight. Most items ordered from smartmartstore.com are shipped via UPS/FedEx/USPS. Please allow 3-8 Business days for your order to ship and for any additional transit time. If there is an unexpected delay or if any item is on back order, we will email you to let you know.

Many of our items have FREE SHIPPING, but this policy applies only to items marked as free shipping, and being shipped to the United States.
Special delivery items may take additional processing time. Extra heavy items will be shipped via courier, or Truck Freight and may take some extra time to arrive. Please allow at least 1-2 weeks for these items to ship. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. We do not charge you extra shipping for split shipments.

There may be a $15 Surcharge to reroute any package.

Return Policy

smartmartstore.com has a money back guaranty on products returned within 60 days. In order to receive proper credit on your return, please contact us for an RA (Return Authorization). Once you receive an RA all items must be returned within 60 days of receiving your order. We do not accept returns after 60 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee. If an item arrived damaged, please contact us at (215) 563-8111 so we can file a claim with the carrier. We will not accept returns on damaged items if we have not been contacted first.

PLEASE NOTE:
  • We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened or used.
  • We will not accept returns on any Costumes purchased from Aug. 1 until Oct 30. - after October 30.
  • We will not accept any returns at all for any Wigs, Makeup, Tights or Shoes that have been worn.
  • We do not accept returns on any food or perishable items.
  • We do not accept returns on any makeup or personal items

Delivery and Damaged Shipments

Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. Do not sign for an item unless you have fully inspected the item for damage or defects. If you do not call us within 7 days of receipt of the item to let us know about shipping damage, we will not be able to refund you.
Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery. If you find concealed damage, save the carton and packaging material. Call our customer service department immediately at (215) 563-8111.

Payment Options

We accept all major credit cards as well as Paypal payments.
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